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A human-centered approach in public service

July 1, 2020 Project - By: Admin

One big issue in bureaucracy is citizens’ compliance. The traditional approach to fix it is through a hefty length of legislation process, which produces even more complex situations lead to more confusion. Mixing with currently applied policy, we help Fintax to win the citizens heart by applying the insight from behavioural science through the human-centred service they are offered.